FEB 2010 updates

It seems I am the slowest to reply emails in my team...

btw, my job is to handle emails from Customers(Australia & NZ) requesting for Technical Support...
It's the way I think that causes me to be slower..i think too much...i hope i will improve...

anyway...i hate to admit but i'm not putting my priorities right...i'm so tired so i won't be able to finish this update
(12 am, 24 feb 2010).... ;(

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